Mission :

Act as the technical point of reference for the Digital Brand Teams :

Understand, analyse, challenge and deliver on various business requests

Apply technical expertise and provide recommendations to the business to transform needs into operational requirements

Ensure adherence to company policy and requirements (architecture, security, compliance and data privacy)

Communicate IS&T and digital guidelines and best practices

Assist in troubleshooting and resolution of issues in coordination with all stakeholders

Write guidelines and best practices for centralized processes and platforms

Develop new tools as necessary that can be leveraged for use across entities

Collaborate & coordinate with internal and external stakeholders :

Accompany digital marketing teams on their requests and projects in coordination with IS&T, technical partners and digital agencies

Collaborate with local IT to define priorities and key dates

Assure timely and concise communication to respond to varying requests and ensure followup and completion on all items

Coordinate with IS&T support, training & transition teams to ensure a smooth shift from project to post-go-live oversee quality of documentation, ensure creation of training materials and support, update the application documentation/mapping, support user onboarding

Manage planning :

Manage planning to ensure requests are fulfilled and completed define next steps and planning, organize and coordinate meetings, report on progress

Risk management - identify and mitigate risks

Reporting, communication & documentation create Jira ticket when necessary for the request/project to identify key stakeholders, secure resources as needed, set milestones and document progress, file and organize all project documents

Contribute to preparation of Business Reviews KPIs tracking

Must have

Minimum 5 years' hands-on experience with implementing technology projects for marketing & communications solutions, notably website and mobile app development

Knowledge and understanding of the following:

Drupal, Wordpress technical and functional expertise

Website infrastructure hosting, DNS, CDN, CI/CD

JS framework

Headless architecture

API integration

Experience with implementation and use of Google Analytics, Google Tag Manager, Google Data Studio

Relationship and client-oriented with excellent listening and communication skills. Able to engage both business and IT teams

Autonomous and proactive, hands-on / test-and-learn mentality, entrepreneurial and innovation-oriented

Proven time management skills and action-oriented approach to drive initiatives forward

Understanding of IT terminology, tools, processes and fundamental principles

Bilingual - a fluent level of English and French is required written & oral

Valuable to have

Knowledge of GDPR and other data privacy regulation

Cookies management experience

Knowledge of Google Cloud Platform Kubernetes, Docker, CI/CD

Understanding of website performance and cybersecurity

Website development skills (LAMP project)

Experience in CPG industry (ideally beverages) or luxury industry is a plus

Additional language skills - Spanish

Livrables

See above